Returns,refunds and cancellations policy
Returns,refunds and cancellations policy
LOL OUTLETS’s Returns, Refunds and Cancellation Policy (the “Policy”) is set forth below. From the date the order is placed, you have a limited amount of time to return the product for a full refund, subject to Brand’s return policy (as communicated to you in your onboarding materials, shipping notifications or related messaging from LOL OUTLETS or Brand) (“Return Eligibility Period”). Capitalized terms used herein but not defined shall have the meanings given to them in the general Terms of Service, Brand Terms of Service, Retailer Terms of Service and/or other terms or policies, as applicable, and the terms and conditions of all of the foregoing are incorporated herein by reference. Throughout this Policy, the word “include” or “including” means “including, but not limited to”.
1. Return
Prior to confirming purchase of a product you wish to buy through LOL OUTLETS, you are responsible for reviewing this Policy and a Brand’s return policy (different brands may have different return policies) and contacting the Brand regarding any information of your interest that may not be stated on the Site. All item returns are handled by the Brand directly with you, and LOL OUTLETS will not handle item returns. All item returns are subject to the Brand’s return policy, as stated by the Brand.
LOL OUTLETS reserves the right to investigate any claim received by LOL OUTLETS regarding the return of products and to take certain actions as set forth in and in accordance with applicable terms or Brand’s specific policies. In the absence of a Brand’s return policy, this Policy shall apply. Notwithstanding the foregoing, the Brand, not LOL OUTLETS shall be responsible for handling all item returns.
2. Items Not Eligible For Return. The following items are not eligible for return:
1.Customized products;
2.Testers or sample items;
3.Individual items from a bundled set;
4.Items marked “final sale” and/or “No Return”;
5.Items that have been used or are in less than perfect condition;
6.Seasonal items;
7.Other items determined by LOL OUTLETS in sole discretion.
3. Return Policy:
To help facilitate your returns and prevent future charges, you must adhere to the following return specifications and policies:
Return Eligibility:
Free returns are offered for 30 days after your first successful payment, allowing you to confidently try out new products online.
Free returns apply only to your first order from a specific brand. Additional orders with the same brand, even if they include new products you haven't ordered before, are not eligible for free returns.
Returns must be made within 30 days after placing the order or within 14 days of receiving the products.
Free returns are applicable only to the first order of each brand, with a refund amount not exceeding $200.
The first order from a brand is eligible for free shipping, with return shipping costs borne by the retailer.
For non-brand first orders, the brand covers the return shipping costs for quality issues, while non-quality-related returns are not eligible.
Return Conditions:
To qualify for a full refund, returned products must be in a new, unused condition, in their original packaging, and with the original tags attached. The original shipping fees for these products are non-refundable.
Any products that have been resized, damaged, or altered after delivery are not eligible for return.
Eligible products must be returned using a trackable shipping method and with the shipping label provided by the brand or LOL OUTLETS, or any other accepted shipping label if available.
When returning eligible products, please do not include any products that do not meet the return conditions, as you will not receive a refund for those items, and we cannot guarantee their return to you. Additionally, certain special products, orders, or fees may still apply.
Return Process:
All returns need to be initiated through your retail account.
If you have a term account, LOL OUTLETS will not charge you for any products returned within the return eligibility period as long as there are unpaid and outstanding invoices.
If you have a cash-on-delivery account or have already made a payment for the order, you will receive a refund through your original payment method once the brand receives the return that meets LOL OUTLETS's requirements as stated in this policy.
Additional Notes:
LOL OUTLETS reserves the right to charge your account for any lost or damaged items included in your return.
You acknowledge and agree that you are responsible for all shipping fees paid to the retailer. These fees are non-refundable, even if you return the items later based on this section of the policy.
In certain cases, LOL OUTLETS may decide to issue a refund without requiring a return. If you are not required to ship your items back to receive a refund, you will be notified during the return process or by a customer service assistant.
Thank you for your understanding and cooperation!
4. Cancellations.
You may request to cancel an order within 24 hours of placing it if the order has not yet shipped or begun processing by the Brand, If the order has already shipped, you cannot cancel it. Cancellation requests must be submitted via your Retailer Account portal.
5. Damaged or Missing Items.
If you receive a product that is damaged or the shipment includes missing items, you must report the issue within 14 days of receipt. You agree that if you do not timely report the issue, the product shall be deemed delivered and satisfactory. All reports must be submitted via your Retailer Account portal.
You agree to provide the requested information including accurate photographs of all damaged items. You have the option of choosing to replace the goods or to cancel the order. You acknowledge and agree that it is your sole responsibility to follow up with the Brand in an attempt to resolve the dispute, which can be done through LOL OUTLETS, and you hereby release LOL OUTLETS from all liability with respect thereto. Only those issues that are reported through your Retailer Account on the Services will be processed and shared with the Brand. If you communicate with the Brand off of the LOL OUTLETS marketplace platform, you agree that LOL OUTLETS will not be responsible for subsequent activities related to the order.
LOL OUTLETS reserves the right to accept or reject any report filed by a Retailer in its sole discretion and/or charge a Retailer’s payment method on file, including in the event LOL OUTLETS suspects any fraudulent activity. LOL OUTLETS’s decision whether to accept a damaged or missing claim shall be final.